I and my colleagues in human resources crowded around my computer watching the horrors unfold and listening to gasps around the office from other cubicles. Several people were in tears.
I had taken a long weekend trip to New York three months before 9/11 and went up the WTC. I felt numb and couldn't stop thinking of the people we'd seen there especially the lovely lady on the cash register in the cafeteria there who had a giggle with me when I couldn't find the milk.
I have no idea if that sweet lady lived or died.